MODULE C2 將透過模擬情境及針對普遍生活日常的電話對答 & 禮儀; 由安排送貨、電話落單或更改日期、與水電煤公司討論賬單、以致與大廈管理員跟進安排 到電話預約、醫生複診等不同情況解構英語電話對答技巧。

以下免費試堂將講解 C2 其中一節有關回應電話及相關用語的基本講法有 - 興趣同學，可前往這裏了解我們整個 Module C2 的相關內容標題及範圍

https://www.e-lecture.co/courses/module-c2 


電話溝通中常用的句子及詞彙

我們在這裏可以再看一次一些比較常見的電話英語詞彙: 無論是查詢來電者的資料、安排駁線、或要求對方再次致電來時，我們也可以以以下的方法表達出來。



to catch a person's name = to understand a person's name 掌握某個人的名字

1) May I know who's calling please 我可否知道是誰來電?

2) May i know who am I speaking to 我可否知道我是與誰對話?

3) I don't catch you name, you are.....? 我並不知道你的名字你是.... ? (catch在這裏本來的意思是抓着、捉着; 在這裏可以解着 "我並 不了解 / 抓着 你的名字)


to be busy 忙碌 / to be engaged 從事 = have other work to do and not able to respond to a telephone call 有其他工作而未能回答有關電話.

1) He is not available at the moment. May I know who's calling please. 他現在並沒有空，請問我可否知道是誰致電嗎?

2) He is busy right now. Can you call back later 他現在正忙碌，你可否遲一些再致電嗎?

3) He is on other line. Would you like to call back later. 他現在正在另外一條線，你可以之後再打來嗎? (line 在這裏的意思是我們常說的 "在另一條接駁通話線之中)


to hold the line 等候接聽電話 = to wait on the telephone 等候電話.


1) Hold the line please.

Please wait.  "請等一等" 這是一個簡單的說法


to leave a message 留低訊息 = have someone take note of a message for someone else 接聽電話人士協助留低電話訊息.

1) Do you want to leave a message ? 你會否想留一個訊息嗎? 

 

其他詞彙包括以下說法

to be free 有時間/方便= have time available to do something 有空閒時間作某些事情.

urgent 緊急 = important and require attention immediately 一些需要立即注意的事情.

order / shipment 訂單/ 運輸 = delivery of merchandise 商品 / goods 貨品運輸.

to postpone 延期= put off something to a later date or time 延至下一個時間.

to be delayed 延遲 = not be able to happen on time 不能在指定時間內完成.

to call someone back = return someone's telephone call 回覆某人電話.

Let me put you through = forward your call to that person 讓我轉駁你的電話




Module C2 (第二課六節第二部份)

就有關你 (或你公司) 所提供的產品及服務提供資訊 (第二部份) 

就第一部份的查詢, 你可以以以下的例句作答。在現實環境中，英語電話對話沒有太大的限定回覆方式，最 重要是可以以清楚及簡單的英語句子準確表達出來，這樣就足夠了。


Let's try this Daily Conversation Challenge II

 

Receiver:

-I’m not sure if I understand correctly. Did you mean...?/ 我唔肯定我是否正確...你意思係...

-I’m sorry, I can’t hear you. 對不起我聽不清楚 Could you repeat that please? 你可否再重複一次I beg your pardon, ...... 不好意思

-“Thanks for calling, Yes, we have that 多謝你的來電，我們有......./ we can arrange that for you 我們可以為你安排, how many would you like 你要多少個/ When 何時....?

-I am sorry. This colour is very popular and currently ran out of stock. Will you prefer red instead? 不好意思，這隻顏色十分受歡迎因此現正缺貨, 你會考慮紅色嗎?


Caller: very well, never mind, I like that colour too. 可以，冇問題，我都喜歡那隻顏色. 

Receiver: “Thank you for your understanding.” 謝謝你的諒解

Receiver: Would you be interested? 你有興趣嗎?/ we can offer some discount if you order xxx我們可提供折扣優惠如果你下單....(engage with the customer; get their opinion on the product/service) 與顧客建立關係索取意見

Caller: Great, I would like to order xxxxx. 好!我想落單購買.....

Receiver:

  1. Thank you very much for your order 多謝你的下單.

  2.  I’ll write this up and email you the confirmation by the end of today. 我會寫下及以電郵

      方式於今日內將確認發送給你

  3.  I’ll email you the information that we have discussed. 我會電郵有關我們今日討論的資

    訊

  4. May I have your contact details please / Email address...我可否索取你的聯絡資料/電郵

    地址

  5. I will follow up with the requested information soon. 我會稍後跟進有關查詢資訊

  6. I will keep you updated on our progress. 我會跟你更新我們的進度


Receiver: “Please let me know if you have any other questions 其他問題請告訴我. Thank you and have a nice day! 祝你有個愉快的一日”

 

Follow-up call 跟進電話的對話方式


Caller: Hi, May I speak to Paul please? 我想找 Paul 唔該!

Receiver: Speaking. / This is he. / That’s me. / This is Paul Lee speaking. 我是!

Caller: “Thanks for calling me back.”/ “Thanks for getting back to me so quickly (快).” 謝謝你 這麼快回覆我

Receiver:

-Sorry to phone so early in the morning/ so late in the evening/ at lunchtime. 不好意思這麼 / 早 聯絡你 / 傍晚這麼遲 / 午飯時間

-Sorry it took me so long to get back to you. 抱歉這麼久才知聯絡你-Sorry to phone again so soon. 抱歉這麼快再聯絡你